Description of goods and/or services Animal Kingdom is a business in the retail industry that supplies pet products to the South African Market, .
Delivery policy Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a confirmation with order number which will include a list of all goods purchase and any associated costs. If you have elected shipping it will include these detail, this does not apply to Click & Collect purchases.
Export restriction The offering on this website is available to South African clients only.
Return and Refunds policy The provision of goods and services by Animal Kingdom is subject to availability. In cases of unavailability, Animal Kingdom will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
Payment options accepted Payment may be made via Visa and MasterCard.
Card acquiring and security Card transactions will be acquired for Animal Kingdom via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
Customer details separate from card details Customer details will be stored by Animal Kingdom separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
Merchant Outlet country and transaction currency The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility Animal Kingdom takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile This website is governed by the laws of South Africa and Animal Kingdom chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation Animal Kingdom may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information This website is run by Animal Kingdom based in South Africa trading as Superpet cc and with registration number CK87/27538/23 and Candice Bradshaw & Shaun Hope (Members)