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FREE SHIPPING ON ALL ORDERS OVER R600

ANIMAL KINGDOM- TERMS AND CONDITIONS

  1. Description of goods and/or services
    Animal Kingdom is a business in the retail industry that supplies pet products to the South African Market, .
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of a confirmation with order number which will include a list of all goods purchase and any associated costs. If you have elected shipping it will include these detail, this does not apply to Click & Collect purchases.
  3. Export restriction 
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy The provision of goods and services by Animal Kingdom is subject to availability. In cases of unavailability, Animal Kingdom will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.
  5. Customer Privacy policy
    Animal Kingdom shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569 .
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for Animal Kingdom via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Animal Kingdom separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Animal Kingdom takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Animal Kingdom chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Animal Kingdom may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by Animal Kingdom based in South Africa trading as Superpet cc and with registration number CK87/27538/23 and Candice Bradshaw & Shaun Hope (Members)
  14. Animal Kingdom contact details
    Company Physical Address: 17 Olifantsfontein Rd Glen Austin, Midrand Email: info(a)animal-kingdom.co.za Telephone: 012 991 4899